Shipping policy
✨ SHIPPING POLICY – KittyPod™
At KittyPod™, we are committed to processing and shipping every order as quickly, safely, and reliably as possible.
📦 Order Processing
All orders are processed within 1–4 business days after payment has been successfully confirmed.
During promotions, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
🚚 Delivery Times
Estimated delivery time is 7–12 business days, depending on the destination country and shipping carrier.
In exceptional circumstances, delivery may take up to 20 business days or longer due to factors beyond KittyPod™'s control.
For international shipments outside Europe (including Mexico, Colombia, Peru, Chile, and other Latin American countries), delivery times may be affected by:
- Customs inspections
- Import procedures
- Local logistics and transportation networks
⚠️ Important
In certain countries such as Argentina, Bolivia, Brazil, Ecuador, the Dominican Republic, Paraguay, Guatemala, and others, deliveries may take 1–2 months due to customs procedures, local regulations, or logistical issues beyond our control.
All delivery times shown are estimates and are not guaranteed.
⏳ Possible Shipping Delays
Delivery may be delayed due to circumstances outside the control of KittyPod™, including but not limited to:
- Carrier delays
- Customs clearance
- Severe weather conditions
- National or local holidays
- Transportation or logistical disruptions
If this happens, we will do our best to assist you and work with the shipping carrier to monitor your shipment.
📍 Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
KittyPod™ is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Once an order has been shipped, the shipping address usually cannot be changed. In exceptional cases, an address change may only be possible if the order has not yet left our warehouse.
📭 Undeliverable or Refused Packages
If a package is returned to us due to:
- An incorrect shipping address;
- Failure to collect the package;
- Refusal of delivery;
Additional shipping fees may apply if you request the package to be reshipped.
📦 Lost Packages
If your order experiences a significant delay or you believe it has been lost during transit, please contact us at:
Our support team will work with the shipping carrier to resolve the issue as quickly as possible.
🚛 Shipping Responsibility
Once your order has been handed over to the shipping carrier, the delivery process is managed by the carrier.
KittyPod™ is not responsible for delays caused by shipping carriers, customs authorities, local government agencies, or any other circumstances beyond our reasonable control.
📩 Contact Us
If you have any questions regarding your shipment or the status of your order, please contact us: