Refund policy
✨ RETURN & REFUND POLICY – KittyPod™
At KittyPod™, we want you to be completely satisfied with your purchase. That's why we offer a clear, transparent return policy designed to give you total peace of mind.
📦 Returns
You have 90 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be in the same condition as when you received it.
- Show no obvious signs of use, damage, or excessive wear.
- Include all original accessories and components.
- Be accompanied by proof of purchase.
We recommend returning the product in its original packaging and properly protected to prevent damage during transit.
To start a return, please contact our customer support team first:
⚠️ Important
- All returns require prior authorization.
- Returns sent without prior approval will not be accepted.
🚚 Return Shipping Costs
Unless the product is defective or the return is due to an error on the part of KittyPod™, return shipping costs are the customer's responsibility.
We strongly recommend using a tracked shipping service.
The customer is responsible for the returned package until it has been received by our warehouse.
If a returned item is incomplete or missing original accessories, the refund amount may be reduced accordingly.
KittyPod™ reserves the right to refuse returns that do not meet the conditions outlined in this policy.
⚠️ Defective, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item:
- Arrived damaged;
- Is defective; or
- You received the wrong item;
Please contact us within 48 hours of delivery.
To process your claim, please provide:
- Clear photos of the product.
- A video showing the issue.
After reviewing your request, we may offer:
- A free replacement; or
- A full refund, where applicable.
❌ Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Gift cards.
- Clearance or final sale items (unless defective).
- Products that have been misused, altered, or damaged after delivery.
🔄 Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item:
- Request a return (if eligible).
- Place a new order through our store.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 calendar days of receiving it, without providing a reason.
Please note:
- Return shipping costs are the customer's responsibility.
- This right does not apply to personalized items or products excluded under applicable law.
💸 Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Your refund will be processed within 10 business days.
- Refunds will be issued to the original payment method used for the purchase.
Refunds may be withheld until:
- We receive the returned product; or
- You provide valid proof that the return has been shipped.
Unless the return is due to a defective product or an error made by KittyPod™, the original shipping costs are non-refundable.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
📩 Contact Us
If you have any questions regarding returns, refunds, or damaged items, please contact us at: